At Heather Journeys, we want you to be completely satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which you can return products and request refunds.

1. Eligibility for Returns

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Returns must be requested within 14 days of delivery.

• Products that have been damaged due to misuse or normal wear and tear are not eligible for return.

2. How to Request a Return

To initiate a return:

1. Contact us at [email protected] with your order number, item(s) to return, and reason for return.

2. Our support team will provide instructions for returning the item.

3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or damaged during delivery.

3. Refunds

• Refunds are processed after we receive and inspect the returned item.

• Since we do not offer electronic payment methods, refunds will be issued via the same offline payment method used for purchase (e.g., cash on delivery adjustments, bank transfer, or in-store credit).

• Please allow 7–10 business days for processing your refund once we receive the returned item.

4. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at [email protected] with photos and a description of the issue.

• We will provide a replacement or refund at no extra cost.

5. Exchanges

• Exchanges are allowed for the same item in a different size or color, subject to availability.

• Contact us at [email protected] to request an exchange.

6. Contact Us

For questions regarding returns, refunds, or exchanges:

Email: [email protected]