At Heather Journeys, we strive to provide a smooth and reliable shipping experience for all our customers. Please review the following details regarding shipping, payment, and order processing.

1. Order Processing

• All orders are processed manually since we do not offer electronic payment methods.

• Orders are confirmed once we receive your payment via cash on delivery (COD), bank transfer, or other offline payment methods.

• Please allow 1–2 business days for order confirmation and processing.

2. Shipping Methods & Delivery

• We ship via trusted courier partners to ensure safe and timely delivery.

• Standard shipping typically takes 5–10 business days, depending on your location.

• Expedited shipping options may be available in select areas; please contact us for details.

3. Shipping Costs

• Shipping costs are calculated based on order weight, size, and destination.

• Any applicable shipping charges will be communicated during the order confirmation process.

4. Delivery Tracking

• Once your order is shipped, we will provide a tracking number and estimated delivery date.

• Please note that tracking updates may take 24–48 hours to reflect in the courier system.

5. International Shipping

• Currently, we only ship within all over the world.

• For international orders, please contact us at [email protected] for special arrangements.

6. Order Issues

If your order is delayed, lost, or damaged:

• Contact us immediately at [email protected].

• We will work with the courier to resolve the issue or arrange a replacement.

7. Contact Us

For any questions regarding shipping, delivery times, or payment methods, please reach out:

Email: [email protected]